Refund Policy
How refunds work for flights and holidays booked with Fly Lanka, and what happens if you need to cancel.
Refund process
Refunds are approved and processed via the airline(s) your tickets are booked with.
All refunds are subject to approval by the airline and can undergo a processing period of up to 6 to 10 weeks.
Refunds will not be processed by Fly NZ LTD until the full completion of this approval process by the airline.
Cancellation before ticket issue
Should you or any member of your party be forced to cancel your flight or holiday, we must be notified, in writing, by the person who made the booking and who is therefore responsible for the payment of the cancellation charges.
Cancellation after ticket issue
Cancellation will result in loss of 100% of total cost of all travel arrangements in most cases. Please consult your travel consultant. Charter flights carry a 100% cancellation fee both before and after ticket issue.
Contact us
If you have a question about this page, your booking, or how we handle your information, our team is happy to help — seven days a week.